One way to motivate employees to communicate with customers from a variety of backgrounds is to offer ESL courses.

ESL (or English as a Second Language) refers to classes designed to help non-native English speakers learn English. People who take ESL classes are known as English Language Learners (ELLs).

Bring in Metaphrasis to increase employee confidence and strengthen their language skills. Metaphrasis offers on-site courses for groups as small as six or as large as necessary. The level of the course may be adjusted according to the group's English language proficiency. No matter what their primary language may be, everyone learns together.